Customer Service Links

Ask the Experts

How can I contact you?

Look up replacement mower parts, snow blower accessories, and small engine parts 24/7 with ProParts Direct. Our replacement mower parts catalog is published each year and all parts can be ordered directly through our secure site. Write to us or give us a call with orders, questions, or any customer support issues 800-305-9255

Need help with a repair or seasonal tune up? Visit us on YouTube for how to videos, product reviews, and tutorials. Specials, sales, and offers are posted on our Facebook page. Make sure to visit us to get great deals on replacement mower parts!
How do I place an order?

Placing and order is easy with our Parts Search Tool. Select your brand and provide your model number to access the correct parts diagram. Replacement parts can be added to the shopping cart using the parts breakdown. Your model number is very important to ensuring you order the correct part. As long as you create a login your cart will save. If you do not your order will stay active on our site for 7 days!
Is there free shipping?

Yes, From time to time we also have Free Shipping promotions. For the best promotions make sure you create an account. Excluded from this offer are heavy and oversized items that require special handling.
Can I track my order?

Yes. As soon as your order leaves our warehouse you will receive an email with the tracking number. Please allow 24 hours after your order confirmation email is received to inquire on tracking. You can log into your account to view order history and tracking information. Click Here
What are your shipping options?

We offer regular ground shipping as well as express shipping. In some instances we can provide factory direct, Drop Shipping. If you need expedited shipping, please contact us or give us a call 800-305-9255
How long until I get my parts?

Average delivery time is 4-5 business days on items we have in stock. Uncommon parts or replacement items for older equipment mean a longer wait for delivery, but we notify you if we expect extended delays. Learn More
Can I request a catalog?

Sure, Download PDF file or Request a Catalog to request the print version. Our catalog is updated annually with new products and price changes.
How does in-store pick up work?

Entering your zip code during the checkout process allows our site to calculate distance to a valid pick-up location. If you are within 25 miles of our stores, the option for pick-up will appear. Otherwise, the item must be shipped.
Why do I need an account?

A secure account contains your order history so you can quickly see your order history and tracking information. Commercial landscape and business customers who shop while logged in will have access to discounted pricing. Customers can collect loyalty points with each purchase and be used for discounts or promotions. Create an Account today!
What does QTY mean?

The QTY or Quanitity Field in our parts diagrams refers to number of parts your machine requires. it does not reflect our Inventory. While we do stock a majority of the parts on our site, it is always best to call us at 800-305-9255 for items that are needed in a hurry to ensure proper shipping times.
Where are you Located?

ProParts Direct is located in tax free New Hampshire. We are part of the Turf Depot family, which operates four stores and supports landscapers and homeowner’s across New England. Family owned for over 80 years, Turf Depot is a trusted dealer for all the major lawn care and snow removal brands. This gives ProParts outstanding access and buying power on replacement small engine parts – all passed on to our loyal customers!
Can I become a Key Account?

Our key accounts specialists work exclusively with municipalities, grounds crews, and commercial landscapers across the country. We support mechanics, shop foreman, and purchasing agents by handling all calls in our dedicated call center, not a busy parts counter. Save time when ordering replacement parts when you establish an account with ProParts Direct. We keep your equipment make, model, and serial number on file so ordering common replacement parts is quick and easy.
Aftermarket or Genuine OEM?

We offer genuine replacement parts for all major commercial mower brands in addition to affordable aftermarket alternatives. Save money with popular aftermarket parts like Oregon mulching blades or find original Kohler small engine parts – all from ProParts Direct!
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Covid-19 Policy

Dear Friends and Customers of ProParts,

At ProParts Direct we're finding better, safer ways to do business. These changes will make it EASIER, not harder. Currently, we are listed as an essential business and will remain open with our standard hours. While things may change, this is the current policy we follow to ensure the safety of our employees and our customers.

This includes:
1. Everyone of our small staff maintains the recommended guidelines of social distancing, inside the shop and after work. We have taken an oath to remain healthy so we can continue to serve you. If we get sick we are no help to you!

2. We have increased our sanitizing and cleaning intervals every morning and afternoon. We have a team that wipes down every touchpoint in the building with cleaning wipes.

3. Our picking and shipping staff has been outfitted with rubber gloves. They also have cleaning supplies and hand sanitizer at each one of their stations.

4. We have a strict policy regarding showing signs of sickness. The employee is asked to leave for a minimum of 14 days and is not allowed to return without a doctor's note.

5. Incoming parts from vendors get wiped down before being put on shelves.

6. We have limited the number of people who have access to us and our inventory. We have suspended any tours and only people who need to have direct contact with the parts are in the building.

7. If you are concerned with the possibility of COVID-19 on the outside of your package, please follow the CDC guidelines of letting the package sit for 24 hours. There is a very low risk of the virus spreading from the packaging, but we understand if you want to let it sit for a day before opening. We will not count this delay against you if you need to return the item.

All of this is within reason, of course, but we're here to make your life easier, not harder. Let's get through this and not make it harder than it has to be. We've got this and you've got this. We are still a small business doing what we can to survive and still serve you. As of now we are not planning to close, but will rely on the guidance of local authorities. Please contact us with any issues, we are here to assist you.

The Staff of ProParts Direct