ProParts Direct
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Terms and Conditions

Welcome to propartsdirect.net
Please read and agree to these terms before purchasing. Customer Service Hours are 8 a.m. to 6:00 p.m. EST Monday-Friday, Saturday 8 a.m. to 4:00 p.m. For Questions please call 800-305-9255. Orders can be placed 24 hours a day 7 days a week. Orders placed after 3 p.m. Est will not be processed until the next business day.
All orders through propartsdirect.net are submitted through our SSL secured website. Phone in orders placed from customers looking at our internet web site are processed in house by our parts department at Granz in Salem, NH. You may call in your order from 8 a.m. to 5:45 p.m. Monday through Friday. Eastern Time or Saturday 8 a.m. to 2 p.m. EST.
Propartsdirect.net is an online catalog. Parts listed at propartsdirect.net are not listed as in stock, they are listed to let the consumer know what parts may be available. All prices are subject to change.
Listings on this website are not an offer to sell goods; they are advertisements to receive offers. All orders are subject to review and acceptance by propartsdirect.net. All prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order. We can make changes to the order after it has been confirmed. Orders cannot be canceled once submitted to distribution centers. Orders submitted to Propartsdirect.net are filled from our location and/or multiple distributors nationwide. All Shipping charges are nonrefundable no exceptions. If Part/Parts are on Back Order you will be notified and it is your responsibility to verify waiting for or canceling Back ordered Part/Parts. We do not guarantee all Parts in stock. All Parts and pictures are displayed for reference only, not as in stock. Propartsdirect.net is a dealer not a manufacturer and not a distributor of all Products Displayed. All prices are as stated on the web site. We strive to bring you the lowest prices and the price you see on the site cannot be changed by customer service or technical service. Prices are set by management.

Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. turfdepot.com & propartsdirect.net reserves the right at any time after receipt of your order to accept or decline your order for any reason. Orders are not always shipped complete. Items in stock will ship and the backordered items will ship as soon as they arrive in stock. All orders placed over $2000.00 (USD) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Propartsdirect.net or any of its employees and or representatives are not responsible for the misuse or unauthorized use of your credit card information. By placing an order at or Propartsdirect.net you agree that all information submitted to Propartsdirect.net is accurate and that you are the authorized user for the Card information submitted.

Typographical Errors In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, propartsdirect.net shall have the right to refuse or cancel any orders placed for product listed at the incorrect price/quantity. Propartsdirect.net shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. ProParts Direct shall issue a Credit/Refund to your credit card account in the full amount of the charge. Pricing is subject to change without notification from the manufacture. The customer will be notified of this change before order is processed.

Return policy and limited guarantee against defects Every third party product you buy from Propartsdirect.net is backed first by the product manufacturer's warranty. A 30 day limited warranty against defects, may also apply. A 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or ProPartsdirect.net. After 30 days the product manufacturer warranty if available is the only warranty in effect. Terms and conditions may vary by product or manufacturer. ProPartsdirect.net will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please call 800-305-9255. No returns on Electrical, Seals or Gaskets NO EXCEPTIONS.
Damaged products returned for exchange must be in new condition, original packaging and include all registration cards, packing materials and other accessories and be received within 30 days of the invoice date. If you throw away the box we cannot help you. If the original packaging received is thrown away we cannot file a claim with the carrier. With no packaging to show the damages during transit it's your word against theirs. We reserve the right to refuse for return or charge for damaged or incomplete returns. No returns will be accepted when the product manufactures or distributors return policies supersede ours. A 15% restock fee applies to all returns. Return Shipping is nonrefundable no exceptions.

Propartsdirect.net's Price Guarantee Propartsdirect.net's point of sale price match policy: At point of sale we will match any competitor's price on identical offers or items. The item must be in-stock, available for immediate shipment and be in the same condition as the propartsdirect.net advertised item. Sorry, but we do not offer price matches on any item that is advertised below propartsdirect.net actual cost. And we do not price match EBay or any other Auction website on the web. Search Engine results: Once pages are indexed in the search engines (Google,MSN,AOL,etc...) they are indexed. Propartsdirect.net reserves the right to refuse any offers listed prior to the current Offer regardless of time stamp or not. Propartsdirect.net only submits Parts information to Googlebase for search results. Propartsdirect.net and or Googlebase is not responsible for information generated by any 3rd party automated Price comparison Web sites. Counter Orders: In order to obtain internet pricing through our local store, customers must bring in a printed copy of parts list from our website. Please note that without this printed copy we cannot guarantee it will match local pricing. All print outs must contain our website header or logo.

LIMITATION OF LIABILITY In no event shall propartsdirect.net or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.

PROCESSING TIME Most orders are processed the same day. If your order was placed on Sunday it will be processed Monday morning. Most items will ship same day if in stock.

NOTE - All orders submitted to propartsdirect.net are paid in full before we orders parts from our suppliers. In the case of a Back ordered Items you will be notified promptly and it is your responsibility to confirm waiting or canceling back ordered Items otherwise we are to assume you are waiting for the part.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse(s). Call 800-305-9255 to make any changes or if you have any questions regarding your Order. Orders or Back ordered Items can also be canceled via E-Mail.

Shipping Time UPS Ground: 3 - 5 Business Days (Excludes parts not in stock) UPS Second Day: 2 Business Days (Excludes parts not in stock) UPS Next Day Air: 1 Business Day (Excludes parts not in stock) Please call 800-305-9255 for more information,

Note: Saturday & Sunday deliveries are not available. Please DO NOT order next day delivery on Friday!

TOTAL TIME FOR DELIVERY Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 3 to 5 business days for in-stock items and 1 to 2 weeks, sometimes longer, for Items that are not in stock, are on Back Order, or for special order parts. Our Goal is to process all orders and Ship them the same day they arrive.

SHIPPING AND HANDLING RATES Our shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you choose (ground, 2nd day air, or next day air). Shipping charges will be applied to all orders placed at ProPartsdirect. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, Please email us at parts@propartsdirect.net or call 800-305-9255.

Ordering Parts. Most OEM parts such as Toro, Scag, Echo, Ferris, etc. take 2 to 5 business days to arrive in stock as stated above and then Propartsdirect.net ships them from our location to yours. Some companies do not ship direct to you. OEM parts must be purchased from a certified OEM dealer. Turfdepot.com is a certified dealer for OEM brands listed at propartsdirect.net. If OEM parts are ordered along with aftermarket parts the Parts may be shipped from multiple locations. OEM parts are shipped from Our Location and the aftermarket parts are shipped from our warehouses located nationwide. If you chose Next day or 2nd day as your shipping method you will not receive OEM parts in the allotted time frame Items with 0.00 costs will not be processed. Items listed at 0.00 dollars are discontinued or they have a new Part number.

ProParts Direct reserves the right to use monthly promotional Discount Code at our discretion. Monthly promo codes are for PARTS ONLY unless specified otherwise. Whole good items such as Trimmers, Blowers, Jungle Jim products, Engines, Innovative Mower Accessories, Generators, Landscaper Tools, Fluid Film, Lawn Rollers, Fertilizer Spreaders, Tuff Top, Lawn Mower Repair Manuals, Agri Fab products, Accelerator Grass Catchers, and SeaFoam Products, If you are modifying an existing part. All parts listed on Propartsdirect.net are replacement parts for valid model & serial number units only and we do not guarantee or warranty any parts purchased for the sole use of personal projects. If you purchase any item for the sole use of a personal project. It is non-returnable. NO EXCEPTIONS! No returns on gaskets, seals, and electrical items. No Exceptions. Propartsdirect.net reserves the right to refuse your business at any time we feel appropriate. ProParts Direct.net reserves the right to edit or change this policy at any time with no notice to you.

Check all Parts as soon as they are received from Propartsdirect.net for quality. Check all blade part numbers to the packing list and packing list to the initial order that you placed before you mount them on your machine. Once mounted on machine (Blades are nonrefundable.) check to assure the clearance. Make sure the blades do not touch each other. ProParts Direct or any of it employees and or associates are not responsible for damages that occur when using incorrect parts. If you ordered incorrect parts please see return policy. ProParts Direct or any of it employees and or associates are not responsible for damages from Part/Parts installed by non-certified mechanics.

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

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