Customer Service Links

Ask the Experts

How can I contact you?

Look up replacement mower parts, snow blower accessories, and small engine parts 24/7 with ProParts Direct. Our replacement mower parts catalog is published each year and all parts can be ordered directly through our secure site. Write to us or give us a call with orders, questions, or any customer support issues 800-305-9255

Need help with a repair or seasonal tune up? Visit us on YouTube for how to videos, product reviews, and tutorials. Specials, sales, and offers are posted on our Facebook page. Make sure to visit us to get great deals on replacement mower parts!
How do I place an order?

Placing and order is easy with our Parts Search Tool. Select your brand and provide your model number to access the correct parts diagram. Replacement parts can be added to the shopping cart using the parts breakdown. Your model number is very important to ensuring you order the correct part. As long as you create a login your cart will save. If you do not your order will stay active on our site for 7 days!
Is there free shipping?

Yes, From time to time we also have Free Shipping promotions. For the best promotions make sure you create an account. Excluded from this offer are heavy and oversized items that require special handling.
Can I track my order?

Yes. As soon as your order leaves our warehouse you will receive an email with the tracking number. Please allow 24 hours after your order confirmation email is received to inquire on tracking. You can log into your account to view order history and tracking information. Click Here
What are your shipping options?

We offer regular ground shipping as well as express shipping. In some instances we can provide factory direct, Drop Shipping. If you need expedited shipping, please contact us or give us a call 800-305-9255
How long until I get my parts?

Average delivery time is 4-5 business days on items we have in stock. Uncommon parts or replacement items for older equipment mean a longer wait for delivery, but we notify you if we expect extended delays. Learn More
Can I request a catalog?

Sure, Download PDF file or Request a Catalog to request the print version. Our catalog is updated annually with new products and price changes.
How does in-store pick up work?

Entering your zip code during the checkout process allows our site to calculate distance to a valid pick-up location. If you are within 25 miles of our stores, the option for pick-up will appear. Otherwise, the item must be shipped.
Why do I need an account?

A secure account contains your order history so you can quickly see your order history and tracking information. Commercial landscape and business customers who shop while logged in will have access to discounted pricing. Customers can collect loyalty points with each purchase and be used for discounts or promotions. Create an Account today!
What does QTY mean?

The QTY or Quanitity Field in our parts diagrams refers to number of parts your machine requires. it does not reflect our Inventory. While we do stock a majority of the parts on our site, it is always best to call us at 800-305-9255 for items that are needed in a hurry to ensure proper shipping times.
Where are you Located?

ProParts Direct is located in tax free New Hampshire. We are part of the Turf Depot family, which operates four stores and supports landscapers and homeowner’s across New England. Family owned for over 80 years, Turf Depot is a trusted dealer for all the major lawn care and snow removal brands. This gives ProParts outstanding access and buying power on replacement small engine parts – all passed on to our loyal customers!
Can I become a Key Account?

Our key accounts specialists work exclusively with municipalities, grounds crews, and commercial landscapers across the country. We support mechanics, shop foreman, and purchasing agents by handling all calls in our dedicated call center, not a busy parts counter. Save time when ordering replacement parts when you establish an account with ProParts Direct. We keep your equipment make, model, and serial number on file so ordering common replacement parts is quick and easy.
Aftermarket or Genuine OEM?

We offer genuine replacement parts for all major commercial mower brands in addition to affordable aftermarket alternatives. Save money with popular aftermarket parts like Oregon mulching blades or find original Kohler small engine parts – all from ProParts Direct!
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How to Track Your Order

To Start, we recommend you create an Account. So you can access your order information. Visit your Order Status to check the status of your shipment(s).

What The Order Status Means:

Part 1	Part 2	Part 3
FullFillment /	Paid /	Unshipped

Underneath your order number in your account you will see this status. The first part refers to the current status. We use 6 terms to determined your order Status.

Part 1

IF your order has been switched to
Processing: that means your order has been looked at and 1 or more items may have come from our outside warehouse. In that case, your order will ship out with in 2 to 3 days. (Unless otherwise notified).
Fullfillment: Your order is complete and is being readied to ship out.
Shipped: Your order has shipped and an email with your tracking number was sent to you.
Drop Shipped: This means your order was Shipped Directly from the Manufacture
Card Hold: This means your payment declined and we are not able to process your order. We will send out an email or call you to collect payment. In some cases we have noticed people will by mistake enter in the wrong expiration date or CVV code.
Order Canceled: This means we have cancled your order and made any refunds. In some cases if we have not heard from a customer after 30 Days we have to cancel the order to clear the system. If your order was canceled and you need to have it active again please call us at 800 305 9255.

Part 2

This will either say Paid or Unpaid. This refers to the payment. If it says unpaid we will send you an email to collect a form of payment. All orders must be paid before they will ship.

Part 3

This indicates your order has been Shipped. At that time you should be looking for an email with your tracking number. If you deleted or did not receive an email with tracking information, contact us and we'll be glad to help.