ProParts Direct
Call Center: 1-800-305-9255
M-F 8am to 5pm | Sat 8am to 4pm
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Return Policy

Returns: We will accept returns of unused merchandise within 10 days of delivery. We do not accept returns on items over 20 days old under any circumstance.
 
Returned items must be sent freight prepaid along with the Return Merchandise Authorization number. Items returned without an RMA may not be accepted

Returns of any kind on all of our products (e.g. in-stock parts, back ordered parts or special order) are subject to a 20% restocking fee.
If we are able to switch out an incorrect part for a correct part you will not be charged a restocking fee.
 
Special order items that have not been delivered yet will be subject to a 20% restocking fee. Obsolete items or items not in resalable condition will be refused. Item must be returned in the original packaging. A manufacturer's warranty may be used to address certain issues in lieu of a return.
 
Your Refund payment will be refunded back using the method of payment you used.
 
Returns may take up to 4 to 5 days to process.
 

Special orders ( Items ordered through our Parts Diagrams), Hydraulic Parts, Hydraulic Pumps, Engines, Short Blocks, Decks, Belts, Installed Items and electrical items are not returnable under any circumstances.

 

Before you call please have ready:
  • Invoice Number
  • Your Phone Number
  • Online order Number

For a Return Authorization number contact us at:

Call: 800 305 9255
Email: parts@turfdepot.com
 
You also may login into your account and request a return from your account History

We reserve the right to refuse any return or charge a 25% processing charge for any return.
Please note that shipping and handling costs are non-refundable.

Please mail your package in a prepaid, insured, traceable method to the address below. Please mark package clearly with the RMA number written on the outside.
Returns
ProParts Direct
288 N Broadway
Salem, NH 03079

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