ProParts Direct
Call Center: 1-800-305-9255
M-F 8am to 5pm | Sat 8am to 4pm
Shop like a Pro!

Ask the Experts

  • How can I contact you?
  • How do I place an order?
  • Is there free shipping?
  • Can I track my order?
  • What are your shipping options?
  • How long until I get my parts?
  • Can I request a catalog?
  • How does in-store pick up work?
  • Why do I need an account?
  • What does QTY mean?
  • Where are you Located?
  • Can I become a Key Account?
  • Aftermarket or Genuine OEM?
  • view all →

Customer Support

How Can We Help?

Welcome to the ProParts Direct Customer Service Center. When you contact us by phone, chat or email, you will be connected with a friendly representative right here in New Hampshire.
For direct help or immediate contact
Please choose an item below
ProParts Live Person Help
Live Person

Call: 1-800-305-9255
ProParts Customer Service Reps are available weekdays from 8 am to 5 pm, (ET)

ProParts Live Chat Help
Customer Care

Live Chat
Monday - Friday from 8 am to 5 pm. The live chat button will appear Green when reps are available. You can leave a message when it is orange.

ProParts Email Support
Email Support

To Contact us by email, Use our Contact form. Someone from our store will get back to you within 24 hours.

ProParts fax Support
Fax Machine

Fax: 603-893-1484
While not many people use this anymore we still have one in the office and will look at it from time to time.

ProParts Social Media Help
Social Media

Message us on Facebook , Instagram
Connect with us on social media. Like our pages, post questions, comments, and photos.

ProParts Text Support
Text Support

Text: 1-833-697-2731
Our ProParts Text Reps are available Monday through Friday from 8 am to 7:30 pm, and weekends from 8 am to 2:30 pm (ET). Currently limited to U.S. customers only.

More In Customer Service


ProParts Order support
Order Placement

Order Placement
Order Confirmation
Adding to Your Cart
Your Receipt

ProParts Search Support
Finding Products

Search Tips
Alternative Parts
Using Parts Diagrams
Call Us Parts

ProParts Return parts support
Returning Items

How to return
What is Returnable
How Long until I get my credit

ProParts shipping support
Shipping

How will my parts Arrive?
How Long until I get my parts?
In-store pick up
Shipping to other countries

ProParts Search Support
Aftermarket VS OEM

What is OEM?
What's the Difference?
Parts Warranty

ProParts Return parts support
Referring a Friend

How do I get my Code?


Deferred Payments

Paypal 6 Month/No Interest

ProParts shipping support
Key Accounts

Small Engine Shops
Preferred Parts Provider
National Accounts
Commercial Accounts

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