Customer Service Links

Ask the Experts

How can I contact you?

Look up replacement mower parts, snow blower accessories, and small engine parts 24/7 with ProParts Direct. Our replacement mower parts catalog is published each year and all parts can be ordered directly through our secure site. Write to us or give us a call with orders, questions, or any customer support issues 800-305-9255

Need help with a repair or seasonal tune up? Visit us on YouTube for how to videos, product reviews, and tutorials. Specials, sales, and offers are posted on our Facebook page. Make sure to visit us to get great deals on replacement mower parts!
How do I place an order?

Placing and order is easy with our Parts Search Tool. Select your brand and provide your model number to access the correct parts diagram. Replacement parts can be added to the shopping cart using the parts breakdown. Your model number is very important to ensuring you order the correct part. As long as you create a login your cart will save. If you do not your order will stay active on our site for 7 days!
Is there free shipping?

Yes, From time to time we also have Free Shipping promotions. For the best promotions make sure you create an account. Excluded from this offer are heavy and oversized items that require special handling.
Can I track my order?

Yes. As soon as your order leaves our warehouse you will receive an email with the tracking number. Please allow 24 hours after your order confirmation email is received to inquire on tracking. You can log into your account to view order history and tracking information. Click Here
What are your shipping options?

We offer regular ground shipping as well as express shipping. In some instances we can provide factory direct, Drop Shipping. If you need expedited shipping, please contact us or give us a call 800-305-9255
How long until I get my parts?

Average delivery time is 4-5 business days on items we have in stock. Uncommon parts or replacement items for older equipment mean a longer wait for delivery, but we notify you if we expect extended delays. Learn More
Can I request a catalog?

Sure, Download PDF file or Request a Catalog to request the print version. Our catalog is updated annually with new products and price changes.
How does in-store pick up work?

Entering your zip code during the checkout process allows our site to calculate distance to a valid pick-up location. If you are within 25 miles of our stores, the option for pick-up will appear. Otherwise, the item must be shipped.
Why do I need an account?

A secure account contains your order history so you can quickly see your order history and tracking information. Commercial landscape and business customers who shop while logged in will have access to discounted pricing. Customers can collect loyalty points with each purchase and be used for discounts or promotions. Create an Account today!
What does QTY mean?

The QTY or Quanitity Field in our parts diagrams refers to number of parts your machine requires. it does not reflect our Inventory. While we do stock a majority of the parts on our site, it is always best to call us at 800-305-9255 for items that are needed in a hurry to ensure proper shipping times.
Where are you Located?

ProParts Direct is located in tax free New Hampshire. We are part of the Turf Depot family, which operates four stores and supports landscapers and homeowner’s across New England. Family owned for over 80 years, Turf Depot is a trusted dealer for all the major lawn care and snow removal brands. This gives ProParts outstanding access and buying power on replacement small engine parts – all passed on to our loyal customers!
Can I become a Key Account?

Our key accounts specialists work exclusively with municipalities, grounds crews, and commercial landscapers across the country. We support mechanics, shop foreman, and purchasing agents by handling all calls in our dedicated call center, not a busy parts counter. Save time when ordering replacement parts when you establish an account with ProParts Direct. We keep your equipment make, model, and serial number on file so ordering common replacement parts is quick and easy.
Aftermarket or Genuine OEM?

We offer genuine replacement parts for all major commercial mower brands in addition to affordable aftermarket alternatives. Save money with popular aftermarket parts like Oregon mulching blades or find original Kohler small engine parts – all from ProParts Direct!
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September Madness Sale

We are switching it up this year! Starting this Labor Day holiday weekend, we will be offering FREE SHIPPING on regular parts orders over $100 parts value. This will last until October 1st. Some of our vendors will be shutting down on September 2nd and re-opening on September 6th. So to offset the possible delay in parts shipping the next few days we are offering free shipping on qualifying orders. We will be here to process the orders on Tuesday the 5th, but for items that need to be ordered from the manufacturer during the holiday, you may experience a delay in which case we will notify you by email. Some parts do not qualify for this promotion. See below

The September Free Shipping Offer

We are offering Free regular ground Shipping on parts orders over $100.

Terms to Qualify for Free Shipping:

Dates of Promotion: 09/02/23 to 10/1/23 midnight.

Promotion Code: none

Order Amount (not including shipping) to Qualify: $100.00

Items that do not qualify

Large items. That means items like frames, Grass Catchers, Truck Loader Hose, Alturna Mats, Equipment, 2-cycle equipment, 5-gallon gas cans, loading ramps, certain fuel tanks, large tires, square barrels, mower decks, do not qualify for Free Shipping.
Heavy Items: Engines, Blade Grinders, Jrco Rakes, oil, 2-cycle oil, Hydro Motors, tweels, dingo tracks, do not qualify for Free Shipping.

In some cases, the website may not display the correct quote for shipping mower decks due to the different sizes and heights. We will notify you with an accurate quote on the shipping of mower decks.

For detailed information on our shipping click here.

We recommend creating an account so you can track your order. Your account will allow you to track all of your orders, return items, and receive specials offers!